Best Internet Providers 2021 – View Fiber & Full Fiber Companies


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Choosing a broadband provider can be a challenge, which is why we researched (June 2021) to recommend the top five fiber companies and the top five fiber broadband companies that you can sign up with.

Best FIBER broadband providers


BT

1. BT – 5/5 stars

Average download speed: 51Mbps

Average monthly cost: £ 27.66

Complaints per 100,000 subscribers: 50

Our verdict

BT offers three fiber broadband tariffs with an average download speed of 51 Mbps and an average cost of £ 27.66 per month. Its Stay Fast guarantee promises to resolve any issues quickly within 30 days, or give you back £ 20 and let you exit your contract without penalty.

Its router, the Smart Hub 2, is among the best on the market and 86% of its customers are satisfied with the overall service it has provided, according to a study by Ofcom, the telecoms regulator.


Sky

2. Sky – 5/5 stars

Average download speed: 59Mbps

Average monthly cost: £ 28

Complaints per 100,000 subscribers: 21

Our verdict

Sky’s single fiber tariff offers average speeds of 59 Mbps for £ 28 per month, or 47 pence per Mbps. Ofcom says 86% of Sky’s broadband customers are satisfied with its service overall, adding that it received the lowest number of complaints (21) per 100,000 subscribers compared to any of the other top providers. debit. The Sky Hub dual band router that comes with the package has a power saving mode when not in use.


John lewis

3. John Lewis – 4/5 stars

Average download speed: 51Mbps

Average monthly cost: £ 27.50

Complaints per 100,000 subscribers: 100

Our verdict

Plusnet, part of the BT group, provides broadband to John Lewis. It offers two fiber tariffs with an average speed of 51 Mbps and an average price of £ 27.50 per month, or 54 pence per Mbps.

Fares come with a no-frills Zyxel router and John Lewis vouchers worth up to £ 70. Plusnet, the current service provider, recorded the highest score in the Ofcom Customer Satisfaction Tracker 2020 at 93%.


Sharper

4. Plusnet – 4/5 stars

Average download speed: 51Mbps

Average monthly cost: £ 30.32

Complaints per 100,000 subscribers: 100

Our verdict

With average speeds of 51 Mbps and prices of £ 30.32, Plusnet offers good value broadband, but it should be noted that installation fees apply. Fares come with a compact Plusnet Hub Zero router and a prepaid Mastercard loaded with £ 50 to spend. Ofcom’s 2020 Customer Satisfaction Tracker reported that 93% of customers were satisfied with its overall service.


Speak speak

5. TalkTalk – 3.5 / 5 stars

Average download speed: 52.5 Mbps

Average monthly cost: £ 23.50

Complaints per 100,000 subscribers: 87

Our verdict

TalkTalk download speeds average around 52 Mbps and cost £ 23.50 per month. This makes it one of the best-value broadband providers, but the ISP was the only major provider to score below average in Ofcom’s 2020 Customer Satisfaction Tracker.


Best FULL FIBER Broadband Providers


Blank media

1. Virgin Media – 5/5 stars

Average download speed: 466 Mbps

Average monthly cost: £ 42

Complaints per 100,000 subscribers: 60

Our verdict

The 54% of households eligible for Virgin Media’s cable broadband service can get some of the fastest broadband speeds available, and at 9p per Mbps (in other words, the average monthly cost divided by the average download speed). ), one of the best value services too.

Each tariff comes with the Virgin Hub 3 dual-band 11-antenna router or the Virgin Hub 4 version with its Gigabit tariff. Ofcom data puts Virgin Media in the national average for customer satisfaction.


BT

2. BT – 5/5 stars

Average download speed: 448 Mbps

Average monthly cost: £ 49.99

Complaints per 100,000 subscribers: 50

Our verdict

BT offers full fiber tariffs with an average monthly cost of £ 49.99 and an average speed of 448 Mbps, giving you a cost per Mbps value of 11p. As with its standard fiber tariffs, the Stay Fast Guarantee will fix any speed issues in 30 days or pay you £ 20 and let you terminate your contract without penalty.

Ofcom’s 2020 Customer Satisfaction Tracker found that 86% of BT customers were satisfied with its service.


EE

3. EE – 5/5 stars

Average download speed: 448 Mbps

Average monthly cost: £ 48.67

Complaints per 100,000 subscribers: 22

Our verdict

Mobile and broadband network provider EE scores very high for customer satisfaction, and with an average tariff price of £ 48.67 and an average download speed of 448 Mbps, it matches BT in terms of price-performance ratio.

Each tariff comes with an EE Smart Hub router. Dual-band, seven-antenna hardware promises to intelligently manage connections and reach every room in your home.


Zen internet

4. Internet Zen – 5/5 stars

Average download speed: 450 Mbps

Average monthly cost: £ 51.74

Complaints per 100,000 subscribers: Data not available

Our verdict

With speeds and prices comparable to EE and BT in terms of value for money, Zen Internet is a serious contender. Prices start at £ 38.99 for 100Mbps speeds and each comes with a FRITZ! Box 7530 router that allows visitors to use your connection without having to share your Wi-Fi password.

Ofcom hasn’t released any customer satisfaction data for Zen Internet, but it scores well above average for broadband on TrustPilot at 4.1 stars.


Speak speak

5. TalkTalk – 4/5 stars

Average download speed: 272Mbps

Average monthly cost: £ 36

Complaints per 100,000 subscribers: 87

Our verdict

TalkTalk is the cheapest fiber optic broadband service provider on our list, but it offers the lowest average speeds. Its two tariffs cost £ 32 and £ 40 per month respectively and offer average speeds of up to 272 Mbps. Subscribers get a D-Link router.

TalkTalk scored 78% in the Ofcom 2020 Customer Satisfaction Tracker overall satisfaction category, below the national average of 85%.


Methodology

We have ranked the major broadband providers based on value for money, on average, represented by their rates. This meant dividing the average tariff price by the average download speed. We also looked at customer satisfaction using data from the telecommunications regulator, Ofcom.

What to look for in a broadband provider

Price and download speeds are the two main things to look for in a broadband provider. Generally speaking, the faster your connection the better, but it doesn’t make sense to pay for top speeds if you’re just a light internet user.

If, however, you want to stream videos in 4K, play games online, or download a lot of high-quality content, you’ll need as fast a connection as possible.

You should also consider factors like customer satisfaction, as no one likes to fight to fix issues as they arise. Fortunately, the telecommunications regulator Ofcom publishes a lot of data on this subject every year.


Frequently Asked Questions

What is the difference between fiber and full fiber broadband?

With a full fiber connection, data is transmitted via a fiber optic cable from its source to your property. With a fiber optic connection, data is transported by fiber optic from its source to your nearest telephone exchange, with copper cables completing the last leg of the journey. The resistance of copper cables slows down data transmission and limits your download speeds.

How are download speeds measured?

In megabits per second (Mbps). The smallest unit of data is a bit and is expressed as a 0 or 1. The strings of these zeros and ones form the computer language known as binary. One megabit equals one million of those ones and zeros, and Mbps is the number of them that can be transferred per second. For reference, the average UK broadband speed is 64 Mbps, which roughly equates to enough data for two audio tracks. At this speed, you can download a 12-track album in six seconds.

Are download speeds guaranteed?

Since there are many external factors that can speed up or slow down your connection, the best broadband providers can do is tell you what speed customers are receiving on average. Your actual speed may be above or below average, but several providers have subscribed to an Ofcom compensation program that issues automatic refunds for dissatisfied subscribers.



About Hannah Schaeffer

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