Break up with your broadband provider to become pain free!


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Have you ever tried changing your broadband provider, but ended up stressing about the new and the old? Having to figure out end dates and start dates, and keeping your fingers crossed that you don’t lose your Internet connection for a week can take its toll.

Soon there will be only a thing to do when switching your broadband. Ofcom will soon introduce a new service that will make switching as easy as changing energy supplier. Simple! We will take a look.

Facilitate the change of broadband service provider

One Touch Switch should make it as easy as possible to break up with your broadband service provider. Found a better deal? Great! You should soon be able to switch to cheaper broadband without hassle.

These days, it’s relatively easy to switch between providers that use Openreach’s broadband network. If you want to switch from BT to Sky, the process is relatively painless.

However, if there is some kind of switch between networks or technologies – say from Virgin Media to TalkTalk – then you plan to deal with both the new and the old provider. You may also find that your current provider will try to stop you from changing.

The new One Touch Switch service will do away with all of that. The added benefit is that providers will also have to compensate customers if they find themselves without using the internet for more than one business day during a switchover. In the post-pandemic “work from home” era, that’s a big plus.

Save you money

What really matters here is that by streamlining the process of switching broadband providers, you could save money.

Much like home insurance or energy, broadband plans vary. It should be about comparing vendors and finding the best deal for you.

But the hassle and hassle of switching broadband providers now turns off many of us. Ofcom data shows that more than 40% of people have been turned off by switching because of the issues they encountered.

With the introduction of One Touch Switch, changing your broadband provider will be pretty much the same as switching your checking account. You’ll contract with your new broadband provider, and they’ll take care of the rest. There will therefore be no more coordination of the change, double payment or ending up without an Internet connection.

The catch

The problem is that it does not happen law a way. All providers are expected to introduce the service by April 2023, which is still 18 months away.

There have also been criticisms that the new service hasn’t really addressed the issue of pay TV providers. Your broadband may well be associated with voice calls and pay TV. So how can you pull it apart and get a transparent switch in this case?

Unfortunately, that seems to be a problem for another day.

Don’t forget to compare

While it may become easier to change, it is not always easy to know who to turn to. You may find that broadband comparison sites are a great tool for comparing like with like.

You will need to think about your usage and what kind of broadband speed you will need. If you work from home or have teenagers who enjoy downloading multiple TikTok videos, you are probably going to need a fast service!

It may also depend on what is available in your area. It is best to check whether it is a fixed-term contract and whether there are usage limits.

Finally, make sure the price is right. If you’re on a fixed-term contract, consider whether it’s something you can afford to pay for the next 12, 18, or 24 months.

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About Hannah Schaeffer

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