As people increasingly lead their personal and professional lives from home, their internet is increasingly stressed, with large amounts of data flowing and entering our homes every day.
And that’s generally fine, as long as those connections are working. While most of them have resisted the strongest changes in the way people use the internet, they sometimes struggle – and, when they do, it can be confusing and difficult.
This is why it can be helpful to answer the immediate and obvious question: is there really something wrong with the internet, or is it just you? And this can usually be discovered quite quickly.
The latest Sky outages are a reminder that our internet addiction can make things exciting but also very difficult if he is unable to keep up with the load. Here’s what to do if you are also a Sky customer and find that your internet connection is not working properly.
If your internet connection goes down, the most obvious and annoying trick is usually the first to try: turn it off and on again. This applies in the first case to your router, but restarting the device you are using to access the internet can also help.
If that doesn’t work, you may be the victim of an outage outside your home rather than inside. But it’s good to know for sure.
The first place to go is Sky’s service checker, which you can find here. It might not be the fastest place to find it out, but it’s the most reliable and will give you information straight from Sky.
Its checks don’t necessarily have to be done from your home internet connection, so if it’s unstable – and it probably is – you can access that link through your phone. You’ll need to sign in, though, so have your Sky ID details handy.
This page should be able to tell you not only if there is an outage, but also where it is and how long it has been going. You might also get some information on when it might be fixed – or at least reassurance that Sky is aware of it and is working on it.
If that’s inconclusive, however, the second place to head to is a tracking website like Down Detector. This relies on user reports to judge whether a service may be down; it may be wrong, but it is also faster to respond than the official page.
Down Detector gets a lot of its reports from Twitter, and that’s another great place to check out. You can search for other people looking for trouble, but the quickest place to go is probably Sky’s own account – there, updates will be shared on any major outages, and you can also ask questions about ongoing issues.
By now you should know if the internet is really down, but if that’s Sky’s problem, there’s probably not much you can do. Such internet problems tend to be relatively short-lived, and you can try other tricks such as using a public WiFi connection while it is secure, or connecting from your phone while you are still using it. have the data to do it.