Sky says it believes it did nothing wrong, despite an Ofcom investigation which found the broadcaster breached end-of-contract notices to its pay-TV customers.
Under rules introduced by the UK regulator in February 2020, broadband, mobile, home phone and pay-TV companies were required to issue End of Contract Notices (ECNs) 10 to 40 days before the end of their current agreement.
An estimated 3.5 million Sky customers were not told they were now free to look for another provider.
Ofcom has now issued an upholding decision to Sky under Section 96C of the Communications Act 2003. It ordered Sky to “take all necessary steps to comply with its regulatory obligations” to issue the ECNs within 9 months of its decision.
Sky must also provide Ofcom with a status update in 4 months.
However, a Sky spokesperson told Broadband TV News: “We continue to believe that Sky’s pay-TV service is not an electronic communications service within the meaning of the statutory definition in the Data Protection Act 2003. communications, but we note the outcome of Ofcom’s investigation. We look forward to working with Ofcom to seek legal review.
A full version of Ofcom’s decision is expected in the coming days.