UPDATE at 5 p.m .: Sky’s service appears to be back online after an outage that left some customers without web access. In a statement sent to Express.co.uk, a Sky broadband spokesperson said: “We have resolved the issue affecting customers in Worcestershire, Herefordshire and Gloucester. We are sorry for any inconvenience this may have caused.
ORIGINAL STORY: It hasn’t been a good week for Sky broadband users. The popular internet service experienced major problems on Friday August 20, and thousands of people could not access the web for several hours. Now the tech gremlins are back with reports that parts of the UK including Worcester, Chippenham and Swindon have been hit by yet another broadband outage.
The last nightmare seems to have started around 1 p.m., with users complaining that they couldn’t log in, watch streaming services, or access the web.
The independent Down Detector service, which monitors the performance of websites and online services by tracking social media mentions, shows a huge increase in complaints from unhappy Sky Broadband customers. At its peak, over 1,200 customers lodged service complaints every minute.
Sky broadband users have now taken to social media to complain about the issues with one saying, “@SkyUK my internet is gone. I called you and you cut me off and texted instead of asking me to try and fix it myself but i can’t i don’t have internet could you please tell me if internet is down? i’m in Gloucestershire
While another tweeted: “@SkyHelpTeam Sky Broadband in Chippenham. No internet or calls restarted. Website says no known issues …”
Many were also angered by the latest outage, with one upset customer saying, “Even more reason to undo our ridiculously expensive @SkyUK connection problems again.”
It’s unclear what’s causing the issues or how long things will be offline, but an update from Sky has confirmed that there are ongoing issues in the Swindon area with customers finding they may not be able to connect or make / receive calls.
Speaking to Express.co.uk after Friday’s huge blackout, a Sky spokesperson said: “We have fixed the issue with Sky Broadband. Customers should be able to access websites and apps normally. sorry for any inconvenience this may have caused. “
We will continue to bring you Sky updates as soon as they are announced.