Broadband is not working at your place this morning? You’re not alone. Hundreds of disgruntled Sky Broadband customers have flooded social media to complain about issues with their internet connection for the second time in 24 hours. The latest issues preventing customers from signing in, sending or receiving WhatsApp messages, and streaming music and videos this morning appear to be linked to a massive outage that has affected hundreds of customers in the south and south. -est of England from 7pm last night (September 1).
Sky confirmed that an issue with its service last night prevented some from connecting or making / receiving phone calls from their landline. He had promised to “work overnight to solve the problem “, however, it is not clear whether the connectivity issues reported this morning are a continuation of last night’s outage … or a new issue.
Independent website DownDetector, which tracks customer reports on social media to monitor web service performance, reported a huge increase in complaints from Sky Broadband customers last night. At its peak, some 2,329 customers were concerned that their broadband connection was not working every minute.
Reports on social media are also starting to pick up this morning, with more than 687 people complaining of poor broadband connections at the time of writing. These reports are also on the rise. This makes sense, as more and more people wake up and try to log into their work email, check social media, stream their favorite Netflix box in bed – the issues are likely to be detected by more and more customers across the UK.
Using geolocation data from social media posts, DownDetector is able to place complaints on a map. According to these data, the areas most likely to be impacted are London, Cardiff, Oxford and Brighton. Of those affected, the vast majority (98%) report problems with their Sky Internet connection.
According to statistics from Down Detector, areas reporting problems with Sky broadband include London, Fulham and Manchester.
Sky provided an update on the issues that have prevented hundreds of people in the south and southeast from using their broadband connection on its server status page. This web page is designed to notify customers of any known issues, along with the estimated time for the fix. In the latest update, released at 6:30 p.m. on September 1, Sky shared: “Bandwidth and talk-through issues in South East England and Wales – You may not be able to connect or make / receive phone calls due to an issue in your area. Our technical teams will continue to work overnight to resolve the issue and we will provide a progress update in the morning. We apologize for the inconvenience persistent. “
There are no other known issues with Sky services including its satellite TV and mobile signal.
On social networks, floods of frustrated customers complain about the problems. One user shared on Twitter: “Hello! Any idea when will the internet actually work?”
“#skybroadband down since 6 p.m. last night. Looks like I’m going to be working from a cafe today – a really good look on important calls with clients … “another added.
One customer shared: “I woke up to find that my Internet Sky is still down. That’s all last night and now this morning. What pain! Hurry up and fix it! “
Sky uses the @SkyHelpTeam Twitter account to respond to complaints and issues from customers with broadband issues. However, in the last update shared by the team last night, they wrote: “Good night everyone and have sweet dreams. We will be back tomorrow at 8:30 am to assist you. “
Sky offers a number of troubleshooting tips for broadband customers who are having trouble getting online. Anyone unable to connect to the Internet this morning is more than likely suffering from the latest blackout in the South and Southeast. However, just as a security measure, it might be worth taking a look at some of the common issues that could be causing Wi-Fi disruption in your home this morning as well. Sky includes all of its troubleshooting tips here.
This isn’t the first time Sky broadband customers have found themselves stranded without internet or Wi-Fi at home this summer as service is in troubled waters several times last month.