As a member of the Sky group, Sky Q is a subscription television service. The British-owned company operates in many countries such as Germany, Ireland, Italy, Austria and the United Kingdom.
Sky Q combines traditional television with on-demand services and several third-party services. In July 2018, Sky Q announced that it had more than 3.6 million customers.
Subscribers can download their favorite shows using the set-top box and even watch them on the go using dedicated mobile apps.
But as with all other on-demand services, users encounter technical issues that sometimes render the service unusable.
The problem appears to affect both third-party broadband users as well as those on the Sky network. Customers have said they are trying to restart their boxes, with some even resetting them, but the problem persists.
I recently joined sky and received a free film to choose from to buy and keep. I picked the dark knight and bought it and it’s now in my purchased section in the records. However, when I tried to download multiple times, I got a message at the top of my screen stating that there was a download error due to a technical issue, please try again later. I later tried several times and the same message keeps coming back. I also tried restarting the sky box and my wi-fi router which didn’t make any changes and my storage is also almost empty so it can’t be a problem either. What am I supposed to do?
Every program I try to download comes back with a download failure, I spoke to a member of your team on the phone and they put it in the basket like they say but is there anything else that can be done like this has been going on for a while now
Fortunately, a Sky employee recognized the issue and shared a workaround for Sky Q and Sky + HD customers facing the download failure error that involves downloading the content using the Sky app. Go.
However, they haven’t shared any timelines on when Sky Q users will be able to download their favorite shows.
We are aware that we are experiencing issues with our Sky Q and Sky + HD boxes, with customers reporting intermittent download failures on on-demand content. This has been reported to occur both with customers using third party broadband as well as with our own Sky Broadband customers.
We are aware that this will cause inconvenience for all of you, especially during this time of year, and we want to reassure everyone that the affected teams are working hard to resolve this issue as soon as possible.
In the meantime, we ask you not to modify the DNS settings and, as a temporary solution, to download your content to your box via the Sky Go application.
I’ve reached out to some users of this thread for help as we test different scenarios. If you would like to get involved, you can let me know below.
I am very sorry for the inconvenience this causes.
Apple TV not charging
Besides the download failed error, Sky Q and Sky + HD users say that the Apple TV app is stuck on the Apple TV logo.
@SkyHelpTeam can you tell me why the Apple TV app is not working?
@SkyHelpTeam why is the Apple TV app not working?
Fortunately, a Sky employee shared a workaround that might help resolve the issue.
Sorry for not updating earlier, as advised by @ louise178, we are aware of an issue where the app is stuck on the Apple TV logo which we are currently investigating.
On Sky Q boxes resetting the settings can help.
Home> Highlighted settings> Press> 0, 0, 1 Select on the remote control> Reset> Reset settings
As always, we’ll be keeping a close eye and updating this article when Sky resolves the aforementioned issues, so stay tuned for updates.
To note: We have more such stories in our news section, so be sure to follow them as well.
Featured Image Source: Sky
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