Sky will raise phone prices for millions of customers from this week – how it affects you

Those on Universal Credit may be eligible for a social rate instead, these are designed for vulnerable customers and are discounted up to half the price – find out more below

Sky to increase phone prices for customers on May 1, 2022

Millions of Sky home phone customers will see their bills rise from this week as an inflation-linked increase comes into effect.

The cost of a call with Sky Talk increased by 10% on May 1, although how much you’ll now pay depends on your rate and usage.

For example, Sky Pay As You Talk calls now cost 22p a minute, up from 20p.

International calls may be charged at different rates, depending on your tariff.

But if your plan includes free evenings and weekends, for example, you won’t be affected.

Line rental, voice mail and call waiting rates remain the same.

If you can’t afford it, speak to Sky as they may be able to offer you a more personalized rate.

If you currently have a contract, you may incur a fee to leave your plan due to the increase.

Those on Universal Credit may be eligible for a social rate instead, these are designed for vulnerable customers and are discounted up to half the price.

Ofcom has previously warned that millions of such households could miss out on £144 a year.

Special discounted broadband packages – sometimes called “social tariffs” – are available to around 4.2 million households benefiting from universal credit.

But so far, only 55,000 households have taken advantage of these reduced rates, or just 1.2% of those eligible.

This means more than 4.1 million benefit recipients are missing out on an average annual broadband saving of £144 each.

Currently, six broadband providers – BT, Community Fibre, G.Network, Hyperoptic, KCOM and Virgin Media O2 – offer at least one of these specially discounted offers. We’ve broken them down below.

Prices vary between £10 and £20 per month for speeds ranging from 10 Mbit/s to 67 Mbit/s.

For example, a standard commercial broadband package costs an unemployed person claiming Universal Credit an average of £27 per month, or 8.3% of their monthly disposable income.







Sky raised TV prices last month
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Picture:

Bloomberg via Getty Images)


A social tariff of £15 would almost halve broadband costs and use up 4.6% of disposable income.

Sky’s latest increase follows an increase of £43 a year for TV and broadband customers last month.

As part of the increase, the average TV and broadband customer will now pay an additional £3.60 per month.

Again, the amount your Sky bill will change will depend on your plan and whether you’re in a contract.

The cost of Sky’s Signature TV package has risen by £1 a month to £27. Its box office package increased from £11 to £12 a month and BT Sport increased by £1 to £28.

Broadband customers have seen their bills rise by an average of £2.50, while Sky’s essential and superfast internet packages have hit £27.50 and £30.50 a month respectively.

A Sky spokesperson said: “We know price increases are never welcome, so we aim to keep prices as low as possible whilst delivering the content customers love, the flexibility to choose the right package and our industry-leading customer service.”

What social tariffs are available?

BT Home Essentials: £15 per month, 36Mbps, 700 minutes included.

Available for people on: Universal Credit, Income Based Jobseeker’s Allowance, Income Based Employment Support Allowance, Pension Credit Guarantee Credit.

BT Home Essentials 2: £20 per month, 67Mbps, unlimited minutes included.

Available for people on: Universal Credit, Income Based Jobseeker’s Allowance, Income Based Employment Support Allowance, Pension Credit Guarantee Credit.

Community fibre: £10 per month, 10 Mbit/s, no minutes included.

Available to people on Universal Credit, Housing Benefits and PIP recipients.

G.Network Essential Fiber Broadband: £15 per month, 50Mbps, minutes not included.

Available to people on Universal Credit, Income Support, Pension Credits, In-Work Allowance and Income-Based Jobseeker’s Allowance.

Hyperoptic Fair Fiber 50: £15 per month, 50Mbps, no minutes included.

Available to people on: Universal Credit, Housing Benefit, PIP, Income Support, Pension Credits, Supported Employment Allowance and Jobseeker’s Allowance based on income.

Hyperoptic Fair Fiber 150, £25 per month, 150Mbps, no minutes included.

Available to people on: Universal Credit, Housing Benefit, PIP, Income Support, Pension Credits, Supported Employment Allowance and Jobseeker’s Allowance based on income.

KCOM Full Fiber Flex: £19.99 per month, 30Mbps, includes 20 local calls and 60 minutes to 0845/0870, capped at £10 per month.

Available to those on: Universal Zero Income Credit, Housing Benefit, PIP, Income Support, Pension Credits, Employment Support Allowance and income-based Jobseeker’s Allowance.

Virgin Media Essential Broadband: £15 per month, 15Mbps speeds, no minutes included.

Available to people on: Universal Credit only.

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